Who pays for return shipping?

The cost of return shipping is the responsibility of the customer and will vary based on the carrier. Please note tha...

How do I initiate a return?

To start the return process, please contact us at support@revampedgenetix.com. We will provide you with a return auth...

Are there any items that cannot be returned?

Yes, for hygiene and safety reasons, we cannot accept returns on opened or used products, sale items, gift cards, or ...

Can I return a product if it was purchased on sale?

No, we cannot accept returns on sale items, as all sales are final for discounted products.

What is your return policy?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

What are the eligibility criteria for a return?

To be eligible for a return, your item must be in the same condition that you received it, UNUSED, and in its origina...

What if my product is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at support@revampedgenetix.com. We will wor...

Can I exchange an item instead of returning it?

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item followi...

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved...

How can I contact customer service for further questions?

For any additional questions or concerns regarding our return policy, please reach out to us at support@revampedgenet...